Customer Relationship Management (CRM)

Download Materi Kuliah CRM

Meteri Kuliah
1. Inisialisasi Kuliah >> Klik disini
2. CRM Hello-GoodBye >> Klik disini
3. CRM Customer Service >> Klik disini
4. CRM Sales Automation Force>> Klik disini
5. CRM in Marketing >> Klik disini
6. Ebook CRM >> Klik disini
7. CRM Customer Portofolio Management >> Klik Disini
8. CRM Menciptakan Nilai untuk Pelanggan >> Klik Disini
9. CRM Mengelola Siklus Hidup Pelanggan  >> Klik Disini

Kisi Kisi UTS CRM >> Klik Disini

Tugas Kelompok
1. CRM PT Telkom >> Klik Disini
2. Customer Portofolio Management >> Klik Disini